Clear ground rules for a healthy marketplace.

EstateMind only works when listings, communications, and transactions stay trustworthy. These principles outline what we ask of every member.

Listing accuracy

Agents must publish accurate prices, locations, and photos. Listings that misrepresent a property may be rejected during moderation or removed retroactively.

Communication

Conversations between agents, buyers, and our concierge team should be respectful and topical. Spam and harassment are grounds for revoking access.

Content moderation

All listings pass through a moderation queue. Approval timelines depend on completeness and image quality. Status changes and notes are logged for transparency.

Account responsibility

You are responsible for keeping your credentials private. Notify us immediately if you suspect unauthorised access to your account.